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"Guest Messaging"

for Unmatched Service
- Anytime, Anywhere

From pre-arrival to post-checkout, connect with guests across Web Chat, KakaoTalk, LINE, WeChat, WhatsApp, and more. Manage every conversation in one dedicated hub and deliver outstanding service at every step.

Key Features


Chatbot
Assistance




Resolve common questions around the dock through an AI-powered chatbot.




Guest/Reservation
Details




Seamlessly pull real-time guest and booking information from your PMS for quick, informed support.




Conversation
Sharing




Share chat histories via CRM so every team member can deliver consistent, high-level service.




Auto
Translation




Use real-time translation and content filtering to easily assist guests in any language.




Upselling





Recommend room upgrades or additional services mid-conversation to boost revenue.




Group Chat





Bring multiple guests into a single conversation for coordinated, specialized support.



"Communication"

is essential for effective staff collaboration.

Experience safe, efficient communication through DOWHAT's secure team messaging,

purpose-built for the hospitality industry.

Key Features

Organization Chart, Friend List,
Profile and Status

1:1, 1:N, Secret Chat,
Self-Destructing Message
(Text, Image/Video, Emoji, File, Voice)

Message Read Status
and Time for Each Recipient

Guest, Task,
Room Thread Sharing

Department-Specific
Community

Notifier with

Open API Integration

Supports Various Settings,
Including Notification Preference

Integration with In-House Groupware
(API support required)